Privacy Policy

Introduction

WD Richmond Fence Builder ("we," "us," or "our") operates the website at richmondfencebuilder.com (the "Site"). This Privacy Policy explains what information we collect when you visit our Site or contact us, how we use that information, and your rights with respect to it. By using our Site, you agree to the practices described in this policy.

If you have questions about this policy or how we handle your information, contact us at projects@richmondfencebuilder.com or by phone at (510) 660-6878.

Information We Collect

Information You Provide Directly

When you fill out a contact form, request a quote, or communicate with us by phone or email, we may collect your name, phone number, email address, physical address or project location, and the details of your fence project or service inquiry.

Automatically Collected Information

When you visit our Site, we and our analytics providers may automatically collect certain technical data, including your IP address, browser type, operating system, referring URL, pages visited, and the time and date of your visit. This information is collected through cookies and similar tracking technologies.

Cookies

Our Site uses cookies - small text files stored on your device - to improve your browsing experience and gather analytics data. You can control or disable cookies through your browser settings, though doing so may affect how some parts of the Site function. We may also use third-party services such as Google Analytics that place their own cookies.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or quote request
• To schedule and complete fence installation, repair, or other services
• To communicate project details, timelines, and follow-up information
• To send service reminders or follow-up messages related to your project
• To analyze Site traffic and improve our website content and user experience
• To comply with legal obligations

We do not sell your personal information. We do not use your contact details to send unsolicited marketing emails or text messages unrelated to services you have inquired about.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in limited circumstances:

• Service providers: We may share data with trusted vendors who assist us in operating our website or conducting our business, such as analytics providers (e.g., Google Analytics) and our contact form provider. These vendors are contractually prohibited from using your information for any purpose beyond providing services to us.
• Legal requirements: We may disclose information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of our business, our customers, or others.
• Business transfers: If our business is acquired, merged, or transferred, your information may be part of the transferred assets. We will notify you of any such change by updating this policy.

Data Retention

We retain your personal information for as long as is reasonably necessary to fulfill the purposes described in this policy, to complete any open service engagements, and to comply with our legal obligations. Contact and project records are generally retained for up to three years after the last interaction. Analytics data is retained according to the settings of our analytics provider.

You may request deletion of your personal information at any time by contacting us using the information at the bottom of this page. We will honor deletion requests unless retention is required by law or for legitimate business purposes such as ongoing warranty or dispute records.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of any marketing communications
• For California residents: additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at projects@richmondfencebuilder.com. We will respond within 30 days.

Third-Party Links

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

Children's Privacy

Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. Your continued use of the Site after any update constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: